These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with GuilFest. Please read carefully before placing any order. Possession of a ticket signifies an acceptance of these terms and conditions.
We will take reasonable care to ensure that all details, descriptions and prices appearing on the website are correct at the time when the information was entered. Although we aim to keep the Website as up to date as possible, the information appearing on this Website at a particular time may not precisely reflect the position at the moment you place your order.
Any information displayed on this site is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice.
Prices All prices are shown in pound sterling (£) and are inclusive of UK VAT unless clearly stated otherwise.
GuilFest are pleased to accept ticket orders by any of the following methods: Online transaction (secure server), telephone or post.
All credit / debit card transactions are subject to validation checks and authorisations by the card issuer. If the issuer of your card refuses to authorise payment to us, GuilFest will not be liable for any delay and / or non delivery of your tickets.
Proof of ID
Visitors may be asked to produce a photographic form of identification when exchanging their tickets for wristbands. This is due to the fact that those 18 and over will be given a different wristband to those under 18. Anyone who is deemed by a GuilFest representative to be 25 or below and not able to prove their age will be given an under 18 wristband and will not therefore be served any alcohol. All visitors may be required to prove their age with the appropriate wristband and/or with photographic ID again to bar staff when purchasing alcohol. Stewards will also be patrolling the festival arena and will report any under age drinkers and/or those who they believe to be under age to their appropriate supervisor and those persons may then be escorted off site. Please note that anyone may be asked for ID, regardless of how old they may be or appear so please come prepared!
Credit Card Security
Credit / debit card numbers used when placing online orders on the GuilFest website will have their numbers encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. All credit and debit cards are charged by Seetickets.
Items ordered will be delivered as soon as possible after the 1st June 2014 in accordance with the standard Royal Mail Special Delivery postage. Whilst every effort is made to ensure that delivery is made within the estimated time scales, some delays are occasionally inevitable. Tickets are subject to availability.
Tickets purchased close to the festival date will not be sent out, but will instead be held at the ticket office located directly outside the main festival entrance for collection for the duration of the festival. The same applies to tickets ordered from overseas as we do not post internationally.
Tickets & Wristbands
All tickets supplied remain the property of GuilFest until final payment of all sums owing in respect of those tickets has been received in full by GuilFest/Trowfest Ltd.
All ticket holders must exchange their ticket for a wristband on arrival and must be worn at all times for the duration of the festival to gain access to the arena. NB: The wristbands are durable and will not come off when worn correctly so no replacements will be given for lost wristbands.
Lost / Damaged Tickets Policy
Under no circumstances will GuilFest issue duplicates for lost or damaged tickets, so ensure that you keep your ticket safe!
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
There will be no refunds in the event of cancellation.
Right of Admission
GuilFest reserves the right to refuse admission to the festival of any persons reasonably deemed may be a risk to their own or others safety and/or that may affect the enjoyment of others and/or the running of the festival. E.g. persons will not be admitted who in the opinion of festival authorities and/or designated representatives, appear to be under the influence of drink and/or illegal substances and/or is acting aggressively and/or is abusive. Strictly no illegal substances permitted. GuilFest does not accept responsibility for any loss or damage of personal belongings.
People aged 18 years and over at the time of the festival will have to buy an adult ticket.
Anyone under 18 years old must be accompanied by a responsible adult aged 21 years or over with a maximum of 4 under 18’s per adult.
Young persons aged 12-17 years old at the time of the festival will need to purchase a young person’s ticket.
Children aged 5-11 years old at the time of the festival will need to purchase a child's ticket.
Children aged 0-4 years or younger at the time of the festival are admitted free but need to obtain a ticket
Glass bottles, open fires, fireworks and illegal substances are strictly prohibited and are therefore not allowed onsite. No animals will be permitted to festival arena with the exception of guide dogs for the blind. No private sound systems will be permitted onsite. No video or tape recorders, professional photographic equipment or laser pens will be permitted onsite.
Camping is only permitted within designated camping areas and with a valid camping ticket / corresponding wristband. No motorised vehicles will be allowed in the campsite or festival grounds without prior written consent. Camper vans will need to be parked in a separate designated site, access gained only by relevant vehicle pass. Pass may be purchased at the cost of £60 per vehicle. Please contact us for details or buy online.
GuilFest does not accept responsibility for any loss or damage of personal belongings.
Due to limited space and health and safety regulations, campervans only will be permitted in the campervan field and must be parked in accordance with the directions given by the attendant. The first 200 orders will be sent tickets and passes accordingly and no others will be permitted in this area. No caravans will be permitted. A maximum pitch space of 5m x 4m is available for each campervan, to include any awnings within this space.
BBQ's are permitted, but only disposable tinfoil BBQ's.
There will be a designated area of the campsite for disabled patrons. A designated disabled parking area will be assigned adjacent to the arena and close to the main festival entrance. A raised platform for wheelchair users will also be available to view the main stage and stage 2.
Whilst every effort is made to ensure the full advertised programme perform, GuilFest reserves the right to add, withdraw or substitute artistes, and to vary the advertised programme and running times if necessary, without prior notice.
Strictly no trading is permitted within the festival arena without prior written consent.
Those who are, or whom appear to be under 18 will not be served alcohol. GuilFest will be using the Challenge 25 scheme at all bars on site.
NO ALCOHOL is allowed to be brought into the main arena at GuilFest.
A maximum of either 24 cans of beer/cider or 1 litre of spirit or 1 litre of wine can be taken onto the campsite per person over the weekend
GuilFest has a zero tolerance to use of illegal substances (drugs).
Our gate staff will be thoroughly searching for all illegal items including drugs. Anyone caught in possession of drugs will be immediately ejected from the site at the gates and may be handed over to the Surrey Police. Sniffer dogs operating on the gates during the event, if caught attempting to enter our festival with drugs, you will be caught and dealt with accordingly.
Legal High Policy
GuilFest will not permit the use of legal highs on the premises. Our gate staff will be thoroughly searching for all illegal and restricted items including legal highs. Anyone caught in possession of legal highs will have them confiscated with the item disposed of permanently.
Data Protection Act
GuilFest will collect and store data about you to allow us to process and fulfil any order requirements and secondly to provide you with the best possible service. GuilFest does not disclose this information to any third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Possession of ticket signifies consent as a patron to photography and/or filming/sound recording of the festival which may then be used for promotional purposes.
Advertising On The Forum Advertising of any kind is not permitted within forum posts or member signatures - this includes, but is not limited to, the posting of: items for sale (including GuilFest tickets from anywhere other than direct from Scotty Events Ltd or it's web site www.GuilFest.co.uk), services, businesses, etc.
Discussion of terms between acts and the festival organisers are private, and also not permitted on this forum.
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